Returns & Exchanges

At iTOUCH, we want you to be completely satisfied with your AIR 5 PRO smartwatch experience. We offer a 30-day return window for items in their original condition and packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Prepare the Package

  Securely pack your iTOUCH AIR 5 PRO device with all original accessories, manuals, and the charging cable included.

• 3.
  Ship the Product

  Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, your refund will be processed to your original payment method within 5-7 business days.